EU-U.S. Privacy Shield
TIBCO participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and the United Kingdom, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
TIBCO is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf in certain circumstances. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and the United Kingdom, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, TIBCO is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
TIBCO acknowledges that under Privacy Shield there exists a right to access your personal information. Please see our “Services” section below for further detail regarding access.
Pursuant to Article 37 of the European Union’s General Data Protection Regulation, TIBCO has appointed a Data Protection Officer, Nicole Janson-Ebeling. Ms. Janson-Ebeling may be reached by email at email@example.com.
This Policy will explain the following regarding use of our Site:
- What information do we collect from you?
- With whom do we share your information?
- How may you update, correct, or delete your Personal Information?
- What security precautions are in place to protect against the loss, misuse, or alteration of your information?
- “Cookies” and other Tracking Technologies
- Children, Parental Consent, and Privacy
- You should carefully review privacy policies of any third party sites accessible from our Site.
- Contacting us about privacy questions or concerns
1. What information do we collect from you?
In order to better provide you with services, we collect two types of information about its visitors: Personal Information and Non-Personal Information. Our primary goal in collecting information from you is to provide you with a smooth and efficient experience while using our Offerings.
Personal Information refers to the specifics of who you are, such as your name, address, telephone number, email address and any other information needed to provide a service to you while using our Offerings. We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected information with other information we collect about you to improve services, marketing, analytics, or site functionality.
When you download and use our Mobile Apps, we automatically collect information regarding your device system and performance information, such as operating system version, operation system type, hardware usage statistics, and app version. This information is collected to assist us in providing, maintaining and optimizing the services that we are providing to you. We may also access the device file storage for photos, microphone, camera, and contacts. This allows us to customize our services for you, including providing recommendations, personalized content, and customized search results. You can opt out of this at the device level.
TIBCO collects Personal Information when you register with TIBCO for a TIBCO account as a customer, potential customer, or guest user, when you use certain TIBCO products or services, when you register to attend a seminar or participate in an online forum, blog, or a voluntary survey, when you ask to be included in an email or other mailing list (see “Choice/Opt-Out” below), when you submit an entry for promotions, or when you submit your Personal Information to TIBCO for any other reason. We use the Personal Information that we collect to send you information that you have requested, respond to an inquiry, or to facilitate the features in our Offerings as described in this Policy. From time to time, TIBCO receives Personal Information from business partners and vendors. TIBCO only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy.
When using our Mobile Apps, we will provide you the option to add your location in conjunction with some features of the Mobile App such as adding your location to a post. We ask you to opt into providing us with your geo-location data each time you provide it. If you no longer wish to allow us to track your geo-location information in the Mobile App, you may turn this off at the device level.
TIBCO collects information on behalf of our Clients and has no direct relationship with the individuals whose personal data it possesses. The use of this data will be limited to the purpose of providing the service for which our Clients have engaged TIBCO. If you are a customer of one of our Clients and would no longer like to be contacted by them, please contact the Client that you interact with directly. We may transfer Personal Information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients. We acknowledge that you have the right to access your personal information. If you are a customer of one of our Clients and would like to correct, amend, or delete inaccurate data, direct your inquiry to our Client (the data controller). If the Client requests TIBCO to remove the data, we will respond to that request in 30 days. TIBCO will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Clients. TIBCO will also retain this Personal Information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media Widgets
Blogs & Testimonials
If you comment on the blog, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in the blog. To request removal of your Personal Information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials and other endorsements of satisfied customers on our Sites. With your consent, we may post your testimonials along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Access to certain TIBCO Offerings require a login and a password. The use of those Offerings, and the information or programs downloadable from those Sites, may be governed by a written agreement between your employer and TIBCO. Unless you request deletion of your Personal Information as specified below, your Personal Information may be retained by TIBCO to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.
If you choose to use our referral service to tell your contacts about our Offerings or invite a colleague into your network, we will ask you for your contact’s name and email address. We will automatically send your contact a one-time email inviting him or her to visit us. TIBCO does not store this information and uses it for the sole purpose of sending this one-time email and tracking the success of our referral program.
You can log into our Sites using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you with the option to share with us certain personal information, such as your name and email address, to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information to your social media profile page to share with others within your network about your activities on our Sites.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Non-Personal Information: Non-Personal Information refers to information that does not by itself identify a specific individual. We gather certain information about you based upon the pages that you access in our offerings using various tracking technologies. This information is compiled and analyzed on both a non-aggregated and an aggregated basis. (See “Cookies” section below)
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see “Choice and Opt-out.”
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, visiting the TIBCO Subscription Management Center at http://marketo.tibco.com/subscription-management-center.html, or by or by emailing us at firstname.lastname@example.org. If you contact us by e-mail, we will respond to your request within 30 days.
When you sign up to use our Mobile Apps, we will ask you if you wish to receive push notifications which we use to keep you updated on the activity that occurs within the Mobile App. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please see “Choice and Opt-out.”
Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
2. With whom do we share your information?
We provide you the opportunity to ‘opt-out’ of having your Personal Information used for certain purposes, when we ask for this information.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
If you wish to no longer receive the push notifications you have opted into, you may turn them off at the device level.
We partner with third parties to either display advertising on our Sites or to manage our advertising on other sites. These parties may use technologies such as cookies to gather information about your activities on our Sites and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if you are located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
3. How may you update, correct, or delete your Personal Information?
You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Upon request we will provide you with information about whether we hold any of your personal information. If your Personal Information changes, or if you no longer desire our service, you may correct, update, amend, or delete/remove it by emailing us at firstname.lastname@example.org. We will respond to your request within 30 days.
4. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We employ industry-recognized information technology to protect the security of the information you submit to us, both during transmission and once we receive it. The importance of security for all Personal Information associated with our users is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection. When you enter sensitive information (such as a credit card number, login information for our Services, or Geo-Location information) on our Offerings, we encrypt the transmission of that information using transport layer security (TLS).
Furthermore, all of the user data we collect is protected against unauthorized access by physical security means.
We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Offerings, you can contact us at email@example.com.
5. “Cookies” and other Tracking Technologies
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
6. Children, Parental Consent, and Privacy
The Children’s Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on Web sites directed toward children under the age of 13 that collect information on those children, or on Web sites that know they are collecting Personal Information on children under the age of 13. Our Offerings are not directed toward children under age 13. We do not knowingly collect information from anyone under age 13. If we find out that we have collected information from a child under age 13, we will delete that information immediately.
7. You should carefully review privacy policies of any third party sites accessible from our Sites
8. Contacting us about privacy questions or concerns
TIBCO Software Inc.
Attention: Legal Department/Privacy Committee
3303 Hillview Avenue
Palo Alto, CA 94304